Policies and Conditions
Cancellation and Modifications:
Standard Rates: Cancellations and modifications can be made for free up to 14 full days before your arrival date. 14 days prior to your arrival date, your card will be charged for the entire reservation amount minus the excluded Resort Fees. For cancellations and modifications made after this, the full amount of your reservation will be charged.
Lowest Available Rates: Your card will be charged within 24 hours of making the reservation. No refund will be given in the case of a cancellation or modification.
Cancellations: In the event of a cancellation where fees apply, we will try to resell your apartment. For the dates we are able to resell, we will happily refund the amount for the dates that were resold minus an administration fee of CHF 30. For no-shows without notification, no refund will be given.
Credit Card and Prepayment:
In order to make a reservation, we require credit card details that are valid up and through your arrival date and that can be charged from Switzerland without the card being physically present. The reservation amount minus the excluded Resort Fees will be charged 14 days before your arrival for our standard rates and within 24 hours of making the reservation for our lowest available rates. In the event that your credit card details are declined by our card terminal, you will be notified per email and will have 24 hours to make payment or your reservation will be cancelled. For reservations made within 48 hours of your arrival date, if your card details are not chargeable, your reservation will be immediately cancelled. Upon successfully charging your card, we will send an email confirming the amount charged for your records.
** As is common practice wtih many banks, transactions made outside of your country may be blocked as the bank may see it as a fraudulent transaction. Please let your bank know that you will be travelling to Switzerland to avoid this.
Your expected arrival time must be confirmed to us in advance so that we can plan to be here at the house or at the bus stop Beatenberg, WALDEGG to meet you at that time to show you the apartment.
Check-in and Check-out Times:
Resort fees (or Tourist Taxes) are NOT included in the rates and are to be paid at any time during your stay here with us. Cash payment for the resort fees is required. The fee for adults is CHF 3.80 per person per night and for children aged 6-16 is CHF 1.40 per child per night. Children aged 5 or below are not charged a resort fee.
Check-in: From 2 PM until 10:30 PM.
Check-out: By 11:00 AM
Our apartments are strictly NON-SMOKING. Smoking is only permitted outside. A cleaning fee of CHF 150 will be charged in the event that smoking is detected anywhere in the apartments - bathrooms included! Smoking of Shisha or Hookah pipes is also forbidden inside the apartments.
*** It is against the law to smoke in public buildings, restaurants, accommodations in the Canton of Bern, Swtizerland. ***
Quiet time is from 11 PM until 7:00 AM. During these times noise is to be kept to an absolute minimum out of respect for our other guests, neighbors and your hosts.
Our apartments are to be returned in a tidy state upon check-out. All dishes, pots, pans, etc must be washed, dried and put away.
Damages made to our property by any guest in your party is solely your responsibility.
Children and Extra Beds:
A baby crib can be provided for CHF 5 extra per night.
One child up to the age of 5 can stay for free provided they share the bedding with the parents. If a sofa-bed is required for your children aged 5 or under, an extra fee of CHF 20 per night per child is incurred.
One roll-away bed may be added to the apartments for CHF 20 extra per night (excluding the Duplex Apartment) - Must be Pre-Approved in advance.
Pets are allowed with prior notification.
Linens and Towels:
For stays of 5 nights or more, towels will be changed once every three days for free.
For stays of 8 nights or more, bed linens will be changed once every 4 days for free.
One Extra Set of Linens: CHF 5.00 per person
One Extra Set of Towels: CHF 3.00 per person
We offer an additional cleaning service for CHF 30.00 for every time you require your apartment cleaned during your stay. This does not include changing of bed linens or towels. See our linens and towels policy above.