Policies and Conditions
Cancellation and Modifications:
Standard Rates: Cancellations and modifications can be made for free up to 14 full days before your arrival date. 14 days prior to your arrival date, we will send you a link to make payment for the entire reservation amount minus the excluded Resort Fees. For cancellations and modifications reducing the number of nights made after this, the full amount of your reservation will be charged if we are unable to resell the dates booked.
Non-Refundable Rates and Weekly Rates: Upon receiving your receiving your reservation, we will send you a link to make payment for the entire reservation minus the excluded Resort Fees. No refund will be given in the case of a cancellation or modification reducing the number of nights if we are unable to resell the dates booked.
Cancellations: In the event of a cancellation or modification where fees apply, we will try to resell your apartment. For the dates we are able to resell, we will happily refund the amount for the dates that were resold minus an administration fee of CHF 30. For no-shows without notification, no refund will be given.
Credit Card and Prepayment:
In order to make a reservation, we require credit card details that are valid up and through your arrival date. The reservation amount minus the excluded Resort Fees must be paid 14 days before your arrival for our standard rates and within 24 hours of making the reservation for our lowest available rates and weekly rates. After we have received your reservation for our non-refundable rates or 14 days before your arrival date for our standard rates, we will send you a link that you can make payment. If payment is not made within 24 hours, your reservation will be cancelled. For reservations made within 48 hours of your arrival date, if payment is not made within 12 hours your reservation will be immediately cancelled. Upon receipt payment, we will send an email confirming the amount charged for your records.
Resort fees (or Tourist Taxes) are NOT included in the rates and are to be paid at any time during your stay here with us. Cash payment for the resort fees is required. The fee for adults is CHF 3.80 per person per night and for children aged 6-16 is CHF 1.40 per child per night. Children aged 5 or below are not charged a resort fee.
Your expected arrival time must be confirmed to us in advance so that we can plan to be here at the house or at the bus stop Beatenberg, WALDEGG to meet you at that time to show you the apartment.
Check-in and Check-out Times:
Check-in: From 2 PM until 9 PM. For later arrivals, self-check-in instructions will be provided.
Check-out: By 11:00 AM
Children and Extra Beds:
One baby crib can be provided for free per apartment.
One child up to the age of 5 can stay for free provided they use a baby crib or share the bedding with the parents. If a sofa-bed is required for your children aged 5 or under, an extra fee of CHF 20 per night per child is incurred. (excluding the Duplex Apartment and One Bedroom Apartment with Balcony)
One roll-away bed may be added to the apartments for CHF 20 extra per night (excluding the Duplex Apartment and One Bedroom Apartment with Balcony) - Must be Pre-Approved in advance.
Our apartments are strictly NON-SMOKING. Smoking is only permitted outside. A cleaning fee of CHF 150 will be charged in the event that smoking is detected anywhere in the apartments - bathrooms included! Smoking of Shisha or Hookah pipes is also forbidden inside the apartments.
Quiet time is from 11 PM until 7:00 AM. During these times noise is to be kept to an absolute minimum out of respect for our other guests, neighbors and your hosts.
Our apartments are to be returned in a tidy state upon check-out. All dishes, pots, pans, etc. must be washed, dried and put away. To avoid damage and to prevent the fire alarm from going off while cooking, please wipe the stovetop clean once it has cooled after use.
For environmental and safety reasons, please turn off all lights and ensure that the stovetop is turned off when you go out.
As storms form quickly in the mountains, please close all windows, the skylight in the rooftop apartment and put away sun umbrellas if used when you go out for the day/evening.
Damages made to our property by any guest in your party is solely your responsibility.
Pets are allowed with prior notification.
Linens and Towels:
For stays of 5 nights or more, towels will be changed once every three days for free.
For stays of 7 nights or more, bed linens will be changed once every 4 days for free.
One Extra Set of Linens: CHF 5.00 per person
One Extra Set of Towels: CHF 3.00 per person
We offer an additional cleaning service for CHF 30.00 for every time you require your apartment cleaned during your stay. This does not include changing of bed linens or towels. See our linens and towels policy above.
We offer a free laundry service for our guests.